cTrader 3.0 Beta - 5,000-pip error in filling Stop Order

Created at 10 Apr 2018, 16:32
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nordic

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Joined 02.02.2017

cTrader 3.0 Beta - 5,000-pip error in filling Stop Order
10 Apr 2018, 16:32

Interesting behaviour for what I think is a bug in cTrader 3.0.  I was messing around on two GBPAUD and AUDUSD 500-tick charts, and had a Sell Stop filled on AUDUSD.  Suddenly the position closes out as soon as it was filled, and in History reported -5466 pips lost.  

Of course this is a Demo account, so no harm done - but the pair had barely moved 5 pips, let alone 5,000.

Bug, perhaps?

@nordic
Replies

PanagiotisCharalampous
10 Apr 2018, 16:45

Hi nordic,

Thanks for posting in our forum. Indeed the closing price seems very weird. Could you send us a screenshot of the chart you see and maybe the deal plotted (right click on chart > Viewing Options > Deal Map) on so that we can see the price movement at that moment?

Best Regards,

Panagiotis

@PanagiotisCharalampous

nordic
10 Apr 2018, 17:04 ( Updated at: 21 Dec 2023, 09:20 )

Hey Panagiotis,

Deal mapped chart below:

@nordic

nordic
10 Apr 2018, 17:04 ( Updated at: 21 Dec 2023, 09:20 )

And another, zoomed out:

(it goes all the way up!)

@nordic

PanagiotisCharalampous
10 Apr 2018, 17:28

Hi nordic,

There was an issue with the settings and the spread for this symbol. We fixed it. Check now.

Best Regards,

Panagiotis

@PanagiotisCharalampous

nordic
11 Apr 2018, 15:05 ( Updated at: 21 Dec 2023, 09:20 )

Looks like someone has taken a hacksaw to the chart but it appears to have gone back to the correct price.

There's no chance of this happening with a broker-provided cTrader 3.0 after release, is there?

@nordic

PanagiotisCharalampous
11 Apr 2018, 15:23

Hi nordic,

Can you please refresh your chart and let me know if this still happens?

Best Regards,

Panagiotis

@PanagiotisCharalampous

nordic
11 Apr 2018, 17:12

RE:

Panagiotis Charalampous said:

Hi nordic,

Can you please refresh your chart and let me know if this still happens?

Best Regards,

Panagiotis

 

Had to restart the program, but after restart everything is back to normal.

@nordic
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