cTrader 3.0 - Performance issue.

MaRCHeW
24 Mar 2018, 16:43 ( Updated at: 21 Dec 2023, 09:20 )

Hi,

Are you aware there is a performance issue in cTrader 3.0? The market is closed down and I do nothing on the cTrader platforms but please take into account how much cTrader 3.0 eat CPU.

Regards

MaRCHeW

DonaldD
25 Mar 2018, 11:45

Hi Spotware,

I confirm this happening as well. Please check

Donald

PanagiotisCharalampous
26 Mar 2018, 12:34

Hi all,

Thanks for reporting this, Could you please provide us with the below information?

• What is the revision of Spotware cTrader 3.0 you are using? (press Ctrl+Shift+~R)
• Do you use any cBots or indicators in the moment of high CPU consumption?
• What charts are using? Are you using any Chart objects like Deal Maps?

If you could share a couple of screenshots of Spotware cTrader, it would be useful as well.

Best Regards,

Panagiotis

MaRCHeW
26 Mar 2018, 21:48 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Hi Panagiotis.

1. Revision:

2. cTrader 2.01 - Pepperstone - I use my own indicators.

3. cTrader 3.0 - I don't use any indicators.

4. Current CPU eating:

5. My system information:

​6. Additional information - I'm not doing something special with cTrader 3.0. I've only launched it and opened 4 empty charts. 

​​Regards

MaRCHeW

PanagiotisCharalampous
27 Mar 2018, 10:40

Hi MaRCHeW,

When you get 0% for v2.01, is the application minimized or maximized? If it is minimized could you please maximize and make the comparison again?

Best Regards,

Panagiotis

MaRCHeW
27 Mar 2018, 11:02

RE:

Hi Panagiotis,

I was lucky and shot this screenshot when CPU% was 0% but avarage for cTrader 2.01 is 1% or 2% .

I've launched cTrader 2.01 and 3.0 on separate pulpits in Windows 10 and they are maximized all time.

Regards

MaRCHeW

MaRCHeW
30 Apr 2018, 22:52 ( Updated at: 21 Dec 2023, 09:20 )

Hi Spotware,

Guys, Thiss CPU and GPU eating in unacceptable. The same setting and the same workspaces and such huge differences in cTrader 2.01 and cTrader 3.0?

Are you digging the bitcoins or something?

Can I expect to fix this problem?

Regards

MaRCHeW

PanagiotisCharalampous
07 May 2018, 15:55

Hi MaRCHeW,

We cannot reproduce this behavior consistently internally. Could you please contact me at community@spotware.com? Our engineers would like to have a more closer look and maybe we can arrange a remote connection via TeamViewer.

Best Regards,

Panagiotis

MaRCHeW
07 May 2018, 21:21

RE:

Hi Panagiotis,

Ok, I will do it in free time. Please tell me what working hours you have in Spotware and could you provide me your email address, I'm going to contact with you before.

Regards

MaRCHeW

Panagiotis Charalampous said:

Hi MaRCHeW,

We cannot reproduce this behavior consistently internally. Could you please contact me at community@spotware.com? Our engineers would like to have a more closer look and maybe we can arrange a remote connection via TeamViewer.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 May 2018, 09:09

Hi MaRCHeW,

Our office hours are 09:00 - 18:00 EEST. Contact me at community@spotware.com.

Best Regards,

Panagiotis