Order is REJECTED with error ""

Spotware
13 Jul 2017, 14:43

Dear andi21,

Can you please send to feedback@spotware.com your broker and account number so we can investigate further? Please include in your email a link to this post as well

Best Regards,

cTrader Team

andi21
13 Jul 2017, 15:29

Dear cTrader Team,

thank you for your reply.

I am not writing an email, because of the following reason and that others can see, that if such problems occur somebody could see what the source of the problem probably might be:

At the moment there is no need to further spend time for this subject, because i had also contact to my broker.

And after a few emails they sent me a reply in which they stated, that they asked you about that and they forwarded the answer to me. I do not have this answer anymore, but there were some points / possibilites like:

- marketRange exeeded

- connection issues / too slow tick-consumption, so that price on my vps from onTick was not in sync with the real current price

- same point as the one before, but regarding cpu consumptions (ticks are processed to slow and were not in sync anymore)

Because that sounded valid and possible to me i was ok with that.

Best Regards,

andi21

Spotware
13 Jul 2017, 17:32

Dear andi21,

Thanks for updating us about your conversation with your broker and their subsequent interaction with our support team. Indeed, it will be helpful for other traders to know possible issues that might be the reason for such messages.

Best Regards,

cTrader Team