backtesting data

Balena
15 Aug 2016, 14:06

Help Please!

Hello admin?

Balena
17 Aug 2016, 04:38

Where is spotware support?

Is spotware still supporting it's applications?

2 days and zero response from support?

This is not how you become an accepted industry standard; service fail!

Balena
18 Aug 2016, 02:31

still no contact or word from spotware support

this is day 3 of no response on a live account issue...

Balena
21 Aug 2016, 05:51

annnnnnnnd still no response...

how anyone would risk real money on a platform with this lack of support is beyond me; trader beware!

Spotware
22 Aug 2016, 10:10

Hello Balena,

Could you please elaborate on your issue using an email feedback@spotware.com. We would need the information about which broker are you with and what is the exact scenario of reproducing the issue.  

Balena
22 Aug 2016, 13:50

you guys are a complete joke...

Balena
22 Aug 2016, 14:01

elaborate on this... you suck

it's been a whole week since I first asked for help...

and the problem has been happening since 8/1/16...

not to mention, I'm not the only one on this forum that's experienced the same behavior...

backtesting t1 tick data is missing beginning on 7/29/16 for all pairs...

Take any one of your sample bots and run it any day in Aug and you will see...

Could be you or could be broker but they said they have reached out to you and are waiting a response...

so regardless where the problem is... your lack of urgency and effort is both alarming and telling

this is a prime example why you are not the industry standard... 

to be accepted you have to operate in a professional manner...

over a week to respond to a live account issue is NOT professional by anyones standards! 

Spotware
22 Aug 2016, 17:59

Dear Trader, please be advised that the best way  to receive the urgent answer from Spotware is contacting the feedback team on feedback@spotware.com. 

We are not able to provide you with any assistance regarding the missing tick data until  know which broker are you with.