API not working - not able to fetch any trades on any accounts - no response from email!!

Hi,

We are trying to use the Open API to read trades from accounts.

However, upon using the correct account ID and the access token, we get the following message:

Connected
Message received: [] [payloadType: 2101
payload: ""
clientMsgId: "140181056389424"
]
Login Authorized!
Message received: [errorCode: "CH_CTID_TRADER_ACCOUNT_NOT_FOUND"
description: "Unable to find cTID trader account with id=<ID>"
] [payloadType: 2142
payload: "\032 CH_CTID_TRADER_ACCOUNT_NOT_FOUND\"2Unable to find cTID trader account with id=<ID>"
clientMsgId: “140181065927744”

I also sent an email to connect@spotware.com a week ago and still have not received any response.

What is the official API support email? We cannot share all the details of our problem here in a forum.