Tried to close position few times and it failed

Created at 01 Jun 2023, 11:14
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noob7

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Joined 20.03.2020

Tried to close position few times and it failed
01 Jun 2023, 11:14

Hi,

 

On 2023-05-30 around 21:00 - 22:00 I tried to close position with Id 69057993. I gave it like 5 tries. I didnt get any event that position has been closed. Also I didnt get any info about any errors. My system eventually closed position on 2023-05-31. Could you check what did happened? Why api didnt let me close position on 2023-05-30?

@noob7
Replies

Spotware
02 Jun 2023, 08:49

Dear trader,

Please provide us with the following information

  1. Broker
  2. Account Number
  3. Account Type
  4. Host Name
  5. The exact time your position close messages were sent. 

Best regards,

cTrader Team

@Spotware

noob7
05 Jun 2023, 18:53 ( Updated at: 07 Jun 2023, 11:26 )

RE:

Spotware said:

Dear trader,

Please provide us with the following information

  1. Broker
  2. Account Number
  3. Account Type
  4. Host Name
  5. The exact time your position close messages were sent. 

Best regards,

cTrader Team

1. IcMarkets

2. 23542885

3. Raw Spread

4. My ip?

5. 2023-05-30T21:01:49.561

2023-05-30T21:02:05.566

2023-05-30T21:02:21.572 

2023-05-30T21:02:37.566 

2023-05-30T21:02:53.567 

2023-05-31T21:01:20.398

2023-05-31T21:01:36.392

Finally managed to close position at 2023-05-31T21:01:52.370.

 

@noob7

Spotware
06 Jun 2023, 12:18

Dear trader,

Thank you. For point 4, we need the Open API host name you are connecting to.

Best regards,

cTrader Team

@Spotware

noob7
07 Jun 2023, 11:26

RE:

Spotware said:

Dear trader,

Thank you. For point 4, we need the Open API host name you are connecting to.

Best regards,

cTrader Team

live-use.ctraderapi.com

@noob7

Spotware
07 Jun 2023, 11:31

Dear trader,

Thank you. We have investigated your issue and the relevant orders were rejected by the liquidity provider. Please contact your broker for more information.

Best regards,

cTrader Team

@Spotware
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