Ping time increase since last year

Created at 18 Jan 2023, 04:33

Joined 17.05.2017

Ping time increase since last year
18 Jan 2023, 04:33

Hi support,

Last year I remembered that my ping time was around 100 to 200++ msec. However since December until now I just noticed that my ping time increasing to over 400 - 1xxxx msec. Previously I thought it might be once in awhile. But now it is consistently > 400 msec.
I had tried to switch among brokers eg. Pepper Stone, ICM or IC Market and also change server location to Singapore, Australia or US. I also tried both demo and live account. But problem still persists.

Is there anything on your server and how can I improve my situation?

regards,

Noppanon

@noppanon

Replies

apeskov
18 Jan 2023, 15:49

Good afternoon.
Does the problem occur anytime?
Can you send screenshots of the problem(ping, traceroute)?
Thanks.

@apeskov

noppanon
19 Jan 2023, 16:21

RE:

apeskov said:

Good afternoon.
Does the problem occur anytime?
Can you send screenshots of the problem(ping, traceroute)?
Thanks.
 Hi Support,
The problem is always happens all the time including Asia timezone, Euro timezone and US timezone. Here is the ping time from my application. SG = Singapore. My nearest location is Singapore.

Noppanon

@noppanon

apeskov
20 Jan 2023, 09:08 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE:

noppanon said:

apeskov said:
Good afternoon.
Does the problem occur anytime?
Can you send screenshots of the problem(ping, traceroute)?
Thanks.
 Hi Support,
The problem is always happens all the time including Asia timezone, Euro timezone and US timezone. Here is the ping time from my application. SG = Singapore. My nearest location is Singapore.

Noppanon
thanks a lot.
we will check

@apeskov

apeskov
20 Jan 2023, 09:31 ( Updated at: 20 Jan 2023, 09:40 )

Hi.

What application do you use ? Web, Desktop , mobile ? Version ?

As i understand. You are from Singapore. Could you tell me your ip address ? You can look it on the website whatismyipaddress.com

@apeskov

Spotware
23 Jan 2023, 09:09

Dear Noppanon,

Can you please try again and let us know if you still experience the problem?

Best regards,

cTrader Team

@Spotware

noppanon
23 Jan 2023, 11:52

RE:

Spotware said:

Dear Noppanon,

Can you please try again and let us know if you still experience the problem?

Best regards,

cTrader Team

here is my IP address. The problem still persist.

Thanks

@noppanon

noppanon
23 Jan 2023, 13:06 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE:

noppanon said: I

I am sorry for missing app name. I connect cTrader OpenAPI via Quantower. The panel which I sent you from Quantower desktop app.

Spotware said:

Dear Noppanon,

Can you please try again and let us know if you still experience the problem?

Best regards,

cTrader Team

here is my IP address. The problem still persist.

Thanks

@noppanon

apeskov
23 Jan 2023, 14:03

Thanks a lot.

Can you make next commands:

ping live.ctraderapi.com

ping demo.ctraderapi.com

traceroute (if linux) live.ctraderapi.com

traceroute (if linux) demo.ctraderapi.com

tracert (if win) live.ctraderapi.com

tracert (if win) demo.ctraderapi.com

And send result.

@apeskov

noppanon
24 Jan 2023, 04:36 ( Updated at: 21 Dec 2023, 09:23 )

RE:

apeskov said:

Thanks a lot.

Can you make next commands:

ping live.ctraderapi.com

ping demo.ctraderapi.com

traceroute (if linux) live.ctraderapi.com

traceroute (if linux) demo.ctraderapi.com

tracert (if win) live.ctraderapi.com

tracert (if win) demo.ctraderapi.com

And send result.

here it is my result.

@noppanon

apeskov
24 Jan 2023, 09:11

Good morning
I see that the latency to our servers is good.
Have you asked Quantower about this issue?

@apeskov

noppanon
24 Jan 2023, 15:35

RE:

apeskov said:

Good morning
I see that the latency to our servers is good.
Have you asked Quantower about this issue?

Hi Support,

Which part which you think it is looked for you? Because I don't know your server, so please identify your part.

Noppanon

@noppanon

apeskov
24 Jan 2023, 15:43

Hi, Noppanon

Our servers are live.ctraderapi.com and demo.ctraderapi.com.

This is our area of responsibility

@apeskov

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