Cannot stop the cmirror copy service on my live account

PanagiotisCharalampous
10 Dec 2018, 14:23

Hi Eduardo,

Thanks for posting in our forum. Try typing a name first. After you type the name, the button will become enabled.

Best Regards,

Panagiotis

eduardomendes9209@gmail.com
10 Dec 2018, 14:33

tks for the reply

Hello where I put a name? I must to become a strategy provider to be able to change or stop the copy service?

PanagiotisCharalampous
10 Dec 2018, 14:45 ( Updated at: 21 Dec 2023, 09:21 )

Hi Eduardo,

See the name field below in red

Best Regards,

Panagiotis

eduardomendes9209@gmail.com
10 Dec 2018, 14:52 ( Updated at: 21 Dec 2023, 09:21 )

I have changed sir but the options still missing on live accounts

The options still don't show up. It might be a bug from the cmirror copy service system.

eduardomendes9209@gmail.com
10 Dec 2018, 14:52 ( Updated at: 21 Dec 2023, 09:21 )

I have changed sir but the options still missing on live accounts

The options still don't show up. It might be a bug from the cmirror copy service system.

PanagiotisCharalampous
10 Dec 2018, 15:00

Hi Eduardo,

The first screenshot you sent was different than this and confused me. When you say volume do you mean volume fees? if yes, then you need to stop providing the strategy first, change the volume fee and then start it again.

Best Regards,

Panagiotis

eduardomendes9209@gmail.com
10 Dec 2018, 15:14 ( Updated at: 21 Dec 2023, 09:21 )

Thanks for the reply but the problem persists.

Thanks for the reply sir but the live accounts still don't have the options to turn off the copy trades. I have several losing trades open due to this copy service and the options to remove or stop aren't available. The only option I have is to remove the funds of this live account to stop more trades being open by the strategy provider I have chosen. Can you help?

PanagiotisCharalampous
11 Dec 2018, 12:14

Hi Eduardo, 

Thanks for the clarifications. Now I understand what the issue is. You do not see any mirroring options because they appear only after you start mirroring a strategy. Based on the first screenshot you sent your live accounts are not mirroring any strategy yet, at least in cMirror. If you have started copying a strategy in cTrader Copy then you need to use cTrader Copy to change the copying settings or stop copying. 

PS: You can stop providing the strategy from your live account.

Best Regards,

Panagiotis