Login. I do not log in.

PanagiotisCharalampous
06 Dec 2018, 09:23

Hi tgjobscv,

I could not reproduce any problem with the login. Can you please post a screenshot?

Best Regards,

Panagiotis

tgjobscv
07 Dec 2018, 19:56

Login page refresh only.

I have logged in to the Google account.
The Pepperstone website opens, notifications.
I have activated copy, mirroring - live account.

The cTrader always moves me to the login page.
Pepperstone, notifications.

Why is there no interface inside cTrader.
Always moves to the browser ?!
Why?

PanagiotisCharalampous
10 Dec 2018, 10:48

Hi tgjobscv,

I still cannot reproduce the behavior you are describing. Can you please record a short video so that we can see the steps you are following?

Best Regards,

Panagiotis

tgjobscv
12 Dec 2018, 17:16

RE:

Panagiotis Charalampous said:

Hi tgjobscv,

I still cannot reproduce the behavior you are describing. Can you please record a short video so that we can see the steps you are following?

Best Regards,

Panagiotis

https://vimeo.com/user72293755/review/305982155/709ac7380e

Regards.

PanagiotisCharalampous
12 Dec 2018, 17:21 ( Updated at: 21 Dec 2023, 09:21 )

Hi tgjobscv,

The link you posted does not seem to work. See below

Best Regards,

Panagiotis

tgjobscv
15 Dec 2018, 05:50

https://drive.google.com/open?id=1HiM3ykMnT7p8DSLhUX79r3hIeQ4-Z4N6

tgjobscv
15 Dec 2018, 05:51

This will be ok.

PanagiotisCharalampous
17 Dec 2018, 11:09

Hi tgjobscv,

Can you please try refreshing the page using Ctrl + F5 and let me know if it resolves the problem? 

Best Regards,

Panagiotis

tgjobscv
17 Dec 2018, 23:31

Only refresh.

Login to this forum is ok.

https://accounts.google.com/o/oauth2/auth?client_id

What now ?

PanagiotisCharalampous
19 Dec 2018, 09:51

Hi tgjobscv,

Which browser do you use? Can you please try a different one?

Best Regards,

Panagiotis

tgjobscv
19 Dec 2018, 22:59

chrome.

Probably this is the reason, but there should be a message informing when you log in.

"Thank you for contacting us.

Yes, unfortunately, the cTrader Copy service can only be accessed on the web and will redirect to the web version. 

Moreover, cTrader Copy is not offered/available to Pepperstone clients. We will make an announcement if this ever becomes available.

If there is anything else we can help you with please do not hesitate to let us know. Thank you."

Thanks.

tgjobscv
20 Dec 2018, 09:54

opera is ok.

Thanks.