cMirror not copying?

Created at 21 Feb 2017, 12:37
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bdepadey

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Joined 21.02.2017

cMirror not copying?
21 Feb 2017, 12:37

Last week I was copying a trader and it worked fine. However, yesterday I stopped copying that trader and am now copying 4 other traders. I see that they have made a trade yesterday after I started mirroring them, and today, but it has not copied any of the trades into my account. Why is this

@bdepadey
Replies

Spotware
21 Feb 2017, 16:06

More information

Hello,

Please can you provide more information in order for us to investigate this matter. Kindly send us the following details to troubleshooting@spotware.com.

1. Account Number

2. cTrader ID

3. Broker Name

4. List of strategies following

5. Full screenshot of cMirror

Many thanks, 

cTrader Team

@Spotware

Spotware
24 Feb 2017, 16:27

RE: Result of investigation

Hello,

We discovered that 5 orders were sent from some of the strategies you mentioned but were not filled because of the error "not enough money". This means your balance / free margin was not enough to open the positions and not because of a system error. 

Many thanks, 

@Spotware
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