VPS disconnected over the weekend

Created at 11 Aug 2016, 12:08
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tasr1r1

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Joined 25.12.2012

VPS disconnected over the weekend
11 Aug 2016, 12:08

Currently I am using cTrader running in VPS to manage by cBot, I notice my terminal connection to cTrader will be disconnected over the weekend. I was told by my brokers its because due to updates which are usually done over the weekend.

Is there any way this can be resolved? as I travel a lot and unable to access my VPS frequently. below is the email as explain by my broker:

 

Hello!

CTrader developers often make updates of their platform. Due to this, connection between trading account and trading server is losing.
Updates usually are done at the weekends

We recomend you to check the status of the connection with trading server more often, especially at the market opening.
Sincerely yours,
RoboForex

Ticket Details
===================
Ticket ID:JVP-830716
Department:CY Brokerage Department
Priority:Medium
Status:Open

Your kind attention over this matter is highly appreciated.

@tasr1r1
Replies

Spotware
22 Aug 2016, 17:21

Dear Trader, 

We are sorry that you have such experience, but we cannot avoid making the updates over the weekend. 

 As it was stated in the email, we will look into creating the solution for your issue. 

@Spotware
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