"Invalid Account # and Password : cBOT running

Created at 10 Feb 2016, 19:11
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GoldnOil750's avatar

GoldnOil750

Joined 07.04.2015

"Invalid Account # and Password : cBOT running
10 Feb 2016, 19:11


Dear Spotware,

 

I had cBOT running on VPS.  with 3 core, and 3 gb RAM.   My RAM usage was not more than 1.6 gb max and avg. usage was around 1.2 to 1.3 gb ram.

Now, just when the news is coming, the cTRADER LOGs out of the cSERVER and is not signing-in.  It says that "Login Failed : Invalid Account Number or Password".  

I have submitted the error to SPOTWARE by pressing "shit+ctrl+alt+T" and have written my ID "goldnOil750".   Please look into this matter as this is seriously going to hurt your business.  Nobody want an unreliable PLATFORM which especially after news logs out and now our cBOT can't do anything.  

Can't login manually also as it says "Close cBOT" as it is running.  Have attached the last few entries from the JOURNAL for your ready reference.    (by the time i have completed this message 15 mins have gone and cALGO is not trying to login.

 

Thank you.

///S.Khan

 

2016.02.10 15:32:31.293 | → Stop order to BUY AUD 1k AUDCHF OID65122639 is FILLED at 0.69836, position PID42902014 (10/02/2016 15:32:12.931 UTC+0)
2016.02.10 15:33:37.766 | Disconnected (Connection failed)
2016.02.10 15:33:44.781 | Logged in. Account: 9822877 (demo). Proxy: Cologne-3
2016.02.10 15:35:07.722 | → Stop order to SELL € 1k EURGBP OID65124954 is FILLED at 0.77145, position PID42903252 (10/02/2016 15:34:27.743 UTC+0)
2016.02.10 15:38:18.506 | Disconnected (Connection failed)
2016.02.10 15:38:26.881 | Logged in. Account: 9822877 (demo). Proxy: Cologne-3
2016.02.10 15:42:04.132 | Disconnected (Connection failed)
2016.02.10 15:42:11.293 | Logged in. Account: 9822877 (demo). Proxy: Cologne-3
2016.02.10 15:42:11.498 | Disconnected (Manually)
2016.02.10 15:42:11.894 | Logged in. Account: 9822877 (demo). Proxy: Cologne-3
2016.02.10 15:46:24.098 | Disconnected (Connection failed)
2016.02.10 15:46:29.192 | Login failed (Invalid account number or password)

 


@GoldnOil750
Replies

GoldnOil750
15 Feb 2016, 05:50 ( Updated at: 21 Dec 2023, 09:20 )

3 Days and Still couldn't re-LOG-in.

Dear Spotware,

 

this is a serious problem and TRADERS are going to lose money.  cTRADER automatically logs-OUT and then says "Invalid A/C # and PW" and fails to log-in to the BROKER cSERVER. I have attached a screen shot where it logged out for almost 3 days, even on Monday when Market Opens it didn't logged-IN automatically until I saw it and had to manually close all my cBOTs, then close cTRADER and re-OPEN it. and then again play my cBOTs.

Please look into this matter and resolve it; its pending for months now !!!!

///S.Khan


@GoldnOil750

Spotware
17 Feb 2016, 12:44

Dear Trader,

Thank you for the troubleshooting information. We are investigating. 


@Spotware