cTrader 5.0.20 MacOS bot error
cTrader 5.0.20 MacOS bot error
04 Oct 2024, 13:53
Hi,
I have a working bot. But when i run it on MacOS version i received this error when it need to open a position:
04.10.2024 13:08:05.027 | Error | Failed to get symbol 'XAUUSD' conversion chain symbol names.
04.10.2024 13:08:05.501 | Trade | → Executing Market Order to Buy 5 XAUUSD FAILED with error "TechnicalError"
04.10.2024 13:08:05.623 | Info | There has been an Error cTrader.Automate.Adapters.TradeApi.ErrorAdapter
What can i do?
Best
Replies
PanagiotisCharalampous
05 Oct 2024, 06:20
Hi there,
Can you please share the cBot code so that we can reproduce the issue?
Best regards,
Panagiotis
@PanagiotisCharalampous
protraderde
06 Oct 2024, 10:06
RE: cTrader 5.0.20 MacOS bot error
Sorry, i can not share the source code.
As far as i guess; this looks like a sync issue. cTrader could not load values for currency conversion so it couldn't work. I remember seeing a blue line at the top of the app, going left and right. I guess this happens when cTrader is trying to reconnect or something like that. This happens a lot in in mac version 5.0.20 and very very rare in old windows version 4.9.1.
All the Best
@protraderde
protraderde
04 Oct 2024, 14:03
I also saw this messages just before this error:
04.10.2024 13:08:05.026 | Error | An attempt to get related symbols required for conversion of 'USD' to 'EUR' failed.
04.10.2024 13:08:05.026 | Error | An attempt to get related symbols required for conversion of 'USD' to 'EUR' failed.
I hope it helps. I have a EUR account with icmarkets.
@protraderde