Is Robo link by Scyware a scam?

hichem
18 Jul 2014, 13:14 ( Updated at: 21 Dec 2023, 09:20 )

RE:

Mr H Wanted more than examples on how to use RobotLink (samples which are available on our website), he wanted us to partner with him on his proejcts. We clearly responded that we are not open for partnership and we clearly suggested that he can request a refund in Paypal before the 60 days after the purchase.

Le 17/12/2013 18:59, J H a écrit :

Hi,

 

Please let me know approximately when you think you will be free to help me on my project.

 

While parts of the project are straightforward, I think others may prove challenging and while I am very grateful to receive help for free, I am a strong believer in fair and upfront deals.  As I do plan to commercialise the project if it is successful, I think it is fairer to negotiate upfront a deal where we all benefit. 

 

If you are happy to work with me on the development I think you should share in the success.. I have spent many hours researching and developing this method but I need to partner with a good developer to see the project realised. 

 

We could agree a %of profit method, or a licence partnership or something.. Please let me know your thoughts.

 

Kind regards,

 

J

From: Support - Scyware [mailto:support@scyware.com]
Sent: Tuesday, 17 December 2013 1:34 PM

To: J H
Subject: Re: STEP 1 - What do you think about my architecture..

 

 

Hello,

In our last Email we have clearly said that we are open to answer any question you may have regarding using our product RobotLink.

We are not interested in a partnership with you on your project and we are not going to give you help regarding your project.

If you are not satisfied with our response you can ask for a refund for your RobotLink purchase via PayPal.

Best regards.
 

jhtrader
20 Jul 2014, 21:47

Mr Hichem please do not discieve us

Mr H,

While I did misunderstand the email you sent.  I very promptly sent you another email apologizing for my mix up and just asking you for assistance using your program..  Since you like to post emails I will do the same.  Here are all the correspondence with the dates and please NOTE you did not have the courtesy to respond so this is why I came to the conclusion that you are a disreputable company.

Here are all the emails, please take a look and judge for yourself.  Hichem its been 6 months, all you I asked you for is some help using your plugin. I made the mistake of trusting your company and did not make the complaint before the 90 day window.  I still own your software and I cannot use it.

From:
Sent: Sunday, 19 January 2014 1:31 PM
To: 'Support - Scyware'
Subject: Robolink

Hi,

Firstly, I apologise for the misunderstanding, I misread your email and thought you guys were a (fee for service) outfit. 

I am happy to continue to use your plugin, as long as you can as you promised show me how to use your plugin in general example to illustrate the following:

• A Robot X and Robot Y both pass an class object (pair, trade direction, time stamp) to Robot A.
• Robot C passes a instruction to Robot A and on receipt of this instruction Robot A prints a message and closes all open orders.
• Also Hichem, you mentioned you had developed a way to handle asynchronous orders you offered this in your post to another guy, would you mind to send it to me as I think it may be helpful.

Many thanks,

From: 
Sent: Friday, 24 January 2014 11:19 AM
To: 'Support - Scyware'
Subject: FW: Robolink

Hi Guys,

Are you guys planning to help me to use your plugin as you promised. I only need some basic illustrations…  please let me know. 

Cheers,

From: 
Sent: Friday, 7 February 2014 3:47 PM
To: 'Support - Scyware'
Subject: RE: Robolink

Hello Hichem,

You promised help with using your plug-in.  I am NOT asking for help with my program only a basic example for applying your plug-in which I bought after you assured me that it could deliver on some of my requirements.

If you cannot do what you promised please inform me and I will request a refund.

This is the third email I have sent on this issue.  Please have the courtesy to respond.

Regards,

From: 
Sent: Friday, 7 February 2014 5:22 PM
To: 'Support - Scyware'
Subject: Samples on website are not available

Hi H,

I tried to use the website to find examples, but there are none.. this is the message that comes up.

No conversations matching your search were found.

• Reduce the number of gambits or search keywords you're using to find a broader range of conversations.
• Note that keywords less than 4 characters in length, and common English words such as 'the' and 'for', aren't included in the search criteria.

I got this error:

Error CS0012: Referenced indicators or cbots are out of date. Please rebuild them.

Not sure what this means.. as the robot compiles and is not out of date.

Please advise.

Regards,

From: 
Sent: Friday, 14 February 2014 3:23 PM
To: 'Support - Scyware'
Subject: Is Scyware Scamware?
Importance: High

Hi Hichem,

Before you promised to help show how to use your roboLink.  Now that you have payment, I find out you have no examples and not willing to even return emails or actually help with how to use this software. 

I have sent many emails to you to explain all I need is a simple example on how to use your product for the things you claimed it could help me with.  I have been trying to get a response since 17th of January!!

You have not once sent anything, there is no samples on your site (as I alerted you on the 7th of Feb).

NO CONVERSATIONS MATCHING YOUR SEARCH WERE FOUND

I told you when I bought it I was trusting you to keep your word to support your product... to help just provide simple examples on how I can use your software.. I do not want your help on other aspects not related to your product!! (that was just a misunderstanding on my part)

But after almost a month I am beginning to wonder if you are legitimate! You not responding is making me feel very angry and foolish for trusting you in the first place.

Maybe you can tell me?

I am now running out of patience.  

If you do not respond in 48 hours.. I will just post warnings of your deceptive trade practices on every forum I can find and make a formal complaint on Paypal..  Your call!  

kricka
24 Jul 2014, 02:49

Scyware and Robotlink is NOT a scam!

Hi guys,

I've been using the Robotlink plugin and it works exactly as advertised. I had some questions about solving an issue involving stopping other robots from a main robot. I got very fast answers from the Scyware support team. They took their time answering every question I had and my problem was solved quickly. The Robotlink plugin is a piece of software that can be programmed to control other robots in various ways and I would say in my case it worked brilliantly. 

flannery
28 Jul 2014, 11:23

RE: Scyware and Robotlink is NOT a scam!

This is hilarious. Now they are trying with fake positive recommendations. This company should be looked into by administrators.

kricka said:

Hi guys,

I've been using the Robotlink plugin and it works exactly as advertised. I had some questions about solving an issue involving stopping other robots from a main robot. I got very fast answers from the Scyware support team. They took their time answering every question I had and my problem was solved quickly. The Robotlink plugin is a piece of software that can be programmed to control other robots in various ways and I would say in my case it worked brilliantly. 

hichem
28 Jul 2014, 11:49

RE: RE: Scyware and Robotlink is NOT a scam!

A trustworthy comment from a user with only 2 messages! Seems like you created this account only to make this comment. Anyway administrators knows that kricka account is not affiliated with scyware.

flannery said:

This is hilarious. Now they are trying with fake positive recommendations. This company should be looked into by administrators.

kricka said:

Hi guys,

I've been using the Robotlink plugin and it works exactly as advertised. I had some questions about solving an issue involving stopping other robots from a main robot. I got very fast answers from the Scyware support team. They took their time answering every question I had and my problem was solved quickly. The Robotlink plugin is a piece of software that can be programmed to control other robots in various ways and I would say in my case it worked brilliantly. 

 

jhtrader
31 Jul 2014, 18:41

I really dont understand you?

Dear Scyware,

After posting his comment, I again sent you an email as below 12 days ago.  instead of replying and sorting out the issue you would rather create fake accounts and make up reviews?  If you want to prove you are legitimate, simply just sort the issue out. 

I am on this forum complaining because for SIX MONTHS you have not replied to any question on how to use your software and your support website doesn't help either.  THIS IS NOT PERSONAL either you sell software that has no function (with no support) or you don't.  Provide support if you can and I will be a happy customer.

From: J
Sent: Sunday, 20 July 2014 2:21 PM
To: 'Support - Scyware'
Subject: RE: Robolink

Dear Mr Hichem,

I do hope you understand, that I tried numerous times to simply ask for a little guidance on using your plugin. 

I do not want you to provide code specific to my bot I simply want to know how to use your plugin using general examples as I have stated several times over SIX MONTHS.

Before I bought the plugin you told me that the plugin could be used for specific things I needed.  I trusted you on your claims, as I could not find any customer reviews, not over the last SIX MONTHS I have yet to get a single example or help using your product 

However, that being said, I wanted to ask you one last time, will you help me use your plug-in, using generic examples to convince me that indeed your product can do what you had claimed and that your company can be trusted to actually support customers after they buy your product, in learning to use your product. 

Please do this and I will stop with this post.

Regards,

J

jhtrader
12 Sep 2014, 19:01

Still no response....

jhtrader said:

Dear Scyware,

Please respond.  Please either support the software you sold or refund.

kricka
02 Oct 2014, 01:39

Hi jhtrader,

I do not exactly what have caused the problem between you and Scyware but I agree it should have been easily solved by good communication and understanding from both sides. In my opinion the Scyware plugin is a very useful tool and a very intelligent plugin that enables you to to control different cBots running together under cAlgo. At this time this is not possible within the cAlgo API so we are welcoming Scyware for taking their time and effort in developing this plugin. The price they are asking for the Robotlink is also incredible low comparing to all the features included, and we can not ask for extensive support beyond their initial support for the plugin. Anyways anyone interested in reading more about the Robotlink plugin can do it right here http://scyware.com/robotlink