What's New in cTrader Desktop 3.6

ciripa
22 Sep 2019, 13:42

ctrader 3.6

There is no broker available, which would provide ctrader 3.6

PanagiotisCharalampous
23 Sep 2019, 08:55

Hi ciripa,

3.6 is currently in Beta. Brokers will be updated soon.

Best Regards,

Panagiotis

GoldnOil750
04 Oct 2019, 05:44 ( Updated at: 21 Dec 2023, 09:21 )

Hi,

the new version is highly unstable and eating around 1.3 GB Memory and upto 40% of CPU time (it fluctuates a lot)....   ver 3.5 was ok and more stable.  Have attached the screen shot of the cTrader ver 3.6 from TradersWay compared to ver 3.5 from IC Market and FxPro and you can see how much memory and CPU % each is using....

only one chart is opened on TradersWay cTrader Platform ver 3.5 while FxPRo and IC Markets have many charts and indicators attached. Have un-installed and re-installed the TradersWay cTrader ver 3.6 platform also but no improvement...  right now the market is very calm but still it is highly CPU hungry....

I am using core i7 4th gen CPU with 16GB mem and a SSD hard drive.  

hope Spotware fixes this issue before more Broker release this version or if Spotware and others can attach a screen shot of the memory usage from different brokers and maybe something is wrong at TradersWay Brokers cTrader platform...

Regards,

SKhan

PanagiotisCharalampous
04 Oct 2019, 08:41

Hi GoldnOil750,

We would appreciate if you could send us troubleshooting information. It would be helpful to determine the cause of the issue. To do so, press Ctrl+Alt+Shift+T, paste a link to this discussion into the textbot that will show up and press Submit. 

Best Regards,

Panagiotis

ciripa
04 Oct 2019, 11:11

ctrader 3.6

I havn't encountered any problems with the update. I'm using ctrader 3.6 from Tradeview, running it on a 4 vCPU 16GB RAM 40GBSSD hard drive in a VPS. I've got icmarkets ctrader 3.5 on the same VPS. Both running smooyhly.

On windows 10 desktop

GoldnOil750
04 Oct 2019, 20:57 ( Updated at: 21 Dec 2023, 09:21 )

Hi Panagiotis,

have copied the this link and submitted my request by pressing Ctrl+Alt+Shift+T......      this time I opened more Charts on this ver 3.6 and the memory usage has crossed nearly 2gb at times and using 31% of CPU alone, while the total CPU usage is 45%....    so you can imagine how much load it is putting on the CPU and the cores run hot...    Its Friday night and no news or volatility going at the moment but the cTRADER is not responsive and very slow in switching between charts....

also, after  a while I got an error message also which I have taken the screen shot and pasted here...

Thank you

SKhan

PanagiotisCharalampous
07 Oct 2019, 11:58

Hi GoldnOil750,

Thanks. Can you also send us your settings file at community@spotware.com? You can find it at C:\Users\UserName\AppData\Roaming\broker cTrader\Settings.

Best Regards,

Panagiotis

GoldnOil750
07 Oct 2019, 19:15

RE:

Panagiotis Charalampous said:

Hi GoldnOil750,

Thanks. Can you also send us your settings file at community@spotware.com? You can find it at C:\Users\UserName\AppData\Roaming\broker cTrader\Settings.

Best Regards,

Panagiotis

Hi,

have sent the email....  

GoldnOil750
07 Oct 2019, 19:38

RE:

Panagiotis Charalampous said:

Hi GoldnOil750,

Thanks. Can you also send us your settings file at community@spotware.com? You can find it at C:\Users\UserName\AppData\Roaming\broker cTrader\Settings.

Best Regards,

Panagiotis

Hi,

I just deleted the settings file "Default" and restarted the Broker's cTrader (Trader's Way) and it is working fine and I don't see lot of memory being occupied.. . its under 700 MB and the CPU usage is drastically reduced to under 5% when no volatility....

maybe, deleting this file was the trick....   maybe, a simple button in the cTRADER platform where user can delete these type of files and restart the Platform to see if the performance and freezing issue is resolved.....

Thank you

PanagiotisCharalampous
08 Oct 2019, 08:19

Hi GoldnOil750,

The issue usually occurs when a lot of drawings remain on the chart, usually forgotten from another setup. We usually ask for the settings file to confirm this. In case such a behavior occurs again, just make sure there are no forgotten drawings on the chart.

Best Regards,

Panagiotis

GoldnOil750
08 Oct 2019, 15:41

RE:

Panagiotis Charalampous said:

Hi GoldnOil750,

The issue usually occurs when a lot of drawings remain on the chart, usually forgotten from another setup. We usually ask for the settings file to confirm this. In case such a behavior occurs again, just make sure there are no forgotten drawings on the chart.

Best Regards,

Panagiotis

OK.  Thank you!!!

ciripa
08 Oct 2019, 15:50

Oscillator

PanagiotisCharalampous
08 Oct 2019, 16:57

Hi ciripa,

Your question is irrelevant to the thread. Please create a new thread and I will answer it.

Best Regards,

Panagiotis

emmasystems
04 Nov 2019, 20:08

problem desktop install

hello cTrader Team(Panagiotis Charalampous), i am having problem installing cTrader on deskop pc and finding the cAlgo section for code modification. Please advice. thanks.emmasystems.

alex_mihail
10 Nov 2019, 22:52

Push this update to ICMarkets please ...

PanagiotisCharalampous
11 Nov 2019, 09:45

RE: problem desktop install

emmasystems said:

hello cTrader Team(Panagiotis Charalampous), i am having problem installing cTrader on deskop pc and finding the cAlgo section for code modification. Please advice. thanks.emmasystems.

Hi emmasystems,

Can you please explain to us what is the problem?

Best Regards,

Panagiotis

Alphatrader
15 Nov 2019, 11:59

3.6 bug

Hello ctrader team, please fix the  the bug in fibonacci retracement in 3.6 update. Compare to 3.5 version the lines in 3.6 version are really thick.Even though I adjusted it to its thinnest option its still broad because of that I'm having difficulty analyzing the charts. I want the older version where the lines in fibonacci retracement were really thin.